The BuyFirm Online.com Storeappreciates your business and want to make your shopping experience aspleasant as possible. Our return/Exchange Policy is outlined below. Ifyou have any questions concerning these policies please feel free tocontact our customer service department . Most merchandise may bereturned or exchanged within 15 days of receipt. All returns andexchanges are subject to the following: Ther are no returns oncosmetics and nutritional products.**
Ardyss Body magic shaper All returns are subject to a 20% restocking fee. You are responsible for returning merchandise to :
The BuyFirmOnline.com Store 3473 S King Drive #508 Chicago Illinois 60616
** There are absolutely no refunds for Cash on Sale items all sales are Final.
If free shipping is given at the time of purchase, a $14.99 shipping charge will be subtracted from your refund in addition to the 20% restocking fee.
Allreturned or exchanged items MUST have an RMA number written on theoutside of the shipping carton not the product box. If there is no RMAnumber the item will be refused. You must call customer service inorderto receive this number.
All merchandise must be returned in NEW, UNOPENED, UNWORN and UNWASHEDcondition with all tags attached in its original packaging. Afterinspection, if we determine the returned items have been used wereserve the right to return the items to you at your expense. We do not refund shipping charges, however we will pay return shipping charges if the ordered item is defective or The FirmOnline.com Store shipped the incorrect product(s). Body Magic Shaper Ifyou purchased the wrong size or received defective merchandise andwould like an exchange, place a new order for the correct merchandiseand return the unwanted merchandise following the procedures outlinedabove
If you receive the wrong order we must becontacted about this error within 48 hrs , if not there will be noaction taken on our part, it is the customers responsibility to checkyour order when received.
Youshould expect to receive your refund within four weeks of giving yourpackage to the return shipper, however, in many cases you will receivea refund more quickly. This time period includes the transit time forus to receive your return from the shipper (5 to 10 business days), thetime it takes us to process your return once we receive it (3 to 5business days), and the time it takes your bank to process our refundrequest (5 to 10 business days).
If you need to returnan item, simply login to your account, view the order using the"Complete Orders" link under the My Account menu and click the ReturnItem(s) button. We'll notify you via e-mail of your refund once we'vereceived and processed the returned item.
Shipping
Wecan ship to virtually any address in the world. Note that there arerestrictions on some products, and some products cannot be shipped tointernational destinations.
When you place an order,we will estimate shipping and delivery dates for you based on theavailability of your items and the shipping options you choose.Depending on the shipping provider you choose, shipping date estimatesmay appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell areweight-based. The weight of any such item can be found on its detailpage. To reflect the policies of the shipping companies we use, allweights will be rounded up to the next full pound. |
